Making the most of people power

Article Abstract:

Customers are often the best asset a business has. Businesses such as Woolworths, Coles Myer, Telstra, and Qantas are successful because they use their consumer bases wisely. Many of these companies are in the midst of serious changes, such as takeovers, struggles with the government, and planning for succession in management. Pleasing customers and keeping their loyalty will continue to be important.

Customer Relations, Customer loyalty

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World banking madness gets serious

Article Abstract:

Risky investments made by banks are threatening the world banking system. If the banks experience great losses, they will adopt stringent credit policies. The Japanese economy is suffering because its banks have invested in the United States instead of returning money to the Japanese economy. Australia's economy may benefit if commodity prices become more stable.

Financial Services, Finance and Insurance, Financial services industry, Forecasts and trends, Column, International banking

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Big organisations face the most pressure for change

Article Abstract:

Large organizations in Australia, such as banks and Telstra, are facing pressure from competition and other sources. This pressure affects both private and public sectors.

Management Theory & Techniques, Private sector, Public sector

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