Partnership toward improvement

Article Abstract:

The Process Oriented Contract Administration Services (PROCAS) is a total quality management initiative used by the Defense Logistics Agency which empowers persons with more knowledge of or association with a quality issue with requisite authority to resolve problems. It encourages participation from persons both directly and indirectly involved in a process to aid in its review, thereby providing a sense of ownership in issue resolution. Its three key principles are teaming, identifying key processes and establishing metrics.

Management, United States. Defense Logistics Agency

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TQM across multiple countries: Convergence Hypothesis versus National Specificity arguments

Article Abstract:

There are differing opinions about the universal application of TQM (Total Quality Management) across countries. A study based on secondary data collected from 143 plants in 4 countries suggests identifying elements that can maximize the effective transfer of TQM across countries and preparing managers to comprehend the methodology of transfer.

Usage, Statistical methods

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An empirical study of the impact of e-business technologies on organizational collaboration and performance

Article Abstract:

The use and development of e-business technologies have paved the way for improved organizational collaboration . Better information sharing, in turn, can enhance organizational performance. A model which describes the relationship of e-business technology application and organizational collaboration and performance is presented.

Models, Influence, Technology application, Electronic commerce, E-commerce, Business performance management, Report

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