Some problems when adopting Churchill's paradigm for the development of service quality measurements

Article Abstract:

A suggested paradigm developed by author A.J. Churchill, Jr in 1979 furnishes a model for systematically, iteratively developing valid, reliable marketing constructs. This framework has been adopted by researchers in the field of service quality measurements. A study examined the SERVQUAL measure of service quality based on Churchill's paradigm. The analysis revealed many problems in the adoption of his framework and illustrated how scales that appear to be reliable and valid measures may be inadequate in several respects.

Business Methods, Quality Control Management, Analysis, Quality control, Business planning, Employee performance appraisals, Performance appraisals, Models and modelmaking, Models (Toys)

---

A conceptual model and study of cross-cultural business relationships

Article Abstract:

International trends in business relations have shifted away from antagonistic actions to associations characterized by cooperation and mutual benefit. A conceptual model of cross-cultural relationships was developed in order to ascertain what elements constitute an effective business relationship. Results showed social and structural bonds and their connection with familiarity with cultural orientation are primary conditions in long-term involvements of cross-national business relations.

Partnerships, Joint-Venture Management, Social aspects, Management, Joint ventures, Strategic alliances (Business), Industry, Industries

---

The conceptual domain of service quality for inpatient nursing services

Article Abstract:

The conceptual domain of service quality for inpatient nursing is examined.

Quality management, Nursing

Similar abstracts:

• Abstracts: Excellence in action. Leadership for product development: a business excellence approach. Business excellence through a robust development process for innovative products
• Abstracts: FDA approves Medtronic defibrillator; speed of clearance surprises industry. PC sales slowed sharply in second period
• Abstracts: On extending Russell and Krajewski's algorithm for economic purchase order quantities. Interorganizational determinants of environmental purchasing: initial evidence from the consumer products industries
• Abstracts: Executive values and decision-making: the relationship of culture and information flows. Some everyday rituals in management control
• Abstracts: Signalling new product introductions: a framework explaining the timing of preannouncements. The effects of experience with brand extensions on parent brand knowledge

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.