The business value of quality management systems certification. Evidence from Australia and New Zealand

Article Abstract:

The goal of International Quality Standards (ISO) 9000 certification, one of the world's most popular quality assurance systems, is to provide confidence in customers that their supplies have management processes that deliver consistency to more or less assure product quality. The relationship between the certification and organizational performance in various conditions was tested in various manufacturing firms in New Zealand and Australia. Results show that ISO 9000 does not have a significant positive relationship with organizational performance, by itself, or in the presence and absence of a total quality management (TQM) environment. In addition, both poor and good manufactures have adopted the ISO 9000 certification in roughly equal; proportions, and that the adoption has not resulted in significant effects.

ISO 9000 (Standard), New Zealand

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The relationship between total quality management practices and operational performance

Article Abstract:

Research was conducted to examine the operational performance and total quality management (TQM) practices of several manufacturing companies. It aims to identify the relationships between firm performance and these practices using a data base of 1200 manufacturing organizations in New Zealand and Australia. Results show that the intensity of TQM practice causes a remarkable proportion of differences in performance.

Operations Research, Management science, Performance, Analysis, Management, Management research

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Quality audit roles and skills: perceptions of non-financial auditors and their clients

Article Abstract:

The results of a survey on the continuous improvement of quality control mechanisms in business enterprises, through the auditing of quality management, are examined.

Australia, Product quality, Venture Analysis, Methods, Auditing, Influence, Business enterprises

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