The evolution patterns of quality management: some reflections on the quality movement

Article Abstract:

This article provides a history of total quality management (TQM) and identifies developing patterns of this movement. The three fields that intersect in TQM, history of the concept since its origin in the 1980s, and use of this concept in Japan are discussed.

Japan, Business models

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Integrating business excellence and innovation management: developing a culture for innovation, creativity and learning

Article Abstract:

This article uses Pioneer Electronics Corporation as an example of how to achieve business excellence. Criteria of the European Business Excellence Model, reorganization of Pioneer Electronics, and management techniques are discussed.

Excellence, Pioneer Electronics Service Inc.

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Vision 2000: positioning the new ISO 9000 standards with respect to total quality management models

Article Abstract:

This article discusses the effects the ISO 9000 standards will have on total quality management models. International standard justification, a history of ISO 9000 standards, and the need to break down trade barriers are explored.

ISO 9000 (Standard), International trade

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