The importance of market orientation, learning orientation, and quality orientation capabilities in TQM: An example from Taiwanese software industry

Article Abstract:

The importance of market orientation, learning orientation and quality orientation in Total Quality Management (TQM) and the relationships among them for achieving greater firm performance are investigated. The Taiwanese software firms indicate that organization should link internal processes with market activities by focusing on customer/market information collection and dissemination, exploring market information through adaptive and generative learning, producing innovative improving strategies and then implementing creative strategies with quality processes.

Taiwan, Case studies

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A conceptual framework for total quality management in software organizations

Article Abstract:

Many organizations have started adopting Total Quality Management (TQM) philosophy, which aims at enhancing software quality. The critical factors of quality management in software are identified and a conceptual framework for the implementation of TQM in the software industry is proposed.

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Quality management practices in Indian service firms

Article Abstract:

An attempt is made to study the success of Indian software firms, which is partly attributable to their quality. It highlights the quality management methods that seem to be effective in emerging economies and represents a first-step in understanding such issues further.

India, Methods

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