Total quality management and higher education in Malaysia
Article Abstract:
Higher education institutions in Malaysia show sporadic adoption of total quality management practices. Some institutions have not implemented any procedures at all, while others operate on unique definitions of quality. Areas of value and priority variation include leadership, cost control and performance evaluation. Recognition of teamwork and customer satisfaction are needed before implementation is successful.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
The town hall factory: the applicability of manufacturing operations management to public services
Article Abstract:
Quality management practices used by the manufacturing industry can be applied to the public sector. Having faced similar challenges such as cost cutting and closures, both private and public entities can share many management practices. These include customer consultation and feedback, establishment of service specifications and assessment benchmarking.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: A path analytic model of a theory of quality management underlying the Deming Management Method: preliminary empirical findings
- Abstracts: The transfer and transferability of Japanese manufacturing practices to the West
- Abstracts: The transfer and transferability of Japanese manufacturing practices to the West. part 2 Organisational transformation requires the presence of leaders who are strategists and magicians
- Abstracts: The spirit and discipline of organisational inquiry. The Hermann Brain Dominance Instrument: examples of valuing differences
- Abstracts: Middle management downsizing: an empirical investigation of the impact of information technology. The substitution of information technology for other factors of production: a firm level analysis