Total quality management at The Dell Primary School

Article Abstract:

The Dell Primary School in the UK has implemented several quality management processes. These include systematic school inspections, education audits, a comprehensive plan to prioritize changes, staff position descriptions clarifying performance targets and the adoption of a philosophy promoting cultural, spiritual, moral, physical and mental development for students.

United Kingdom, Schools, Education

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Total quality management and new patterns of work: is there life beyond empowerment?

Article Abstract:

Employee empowerment is dependent on many factors to be effective. These include adequate knowledge and training, statistical process control skills, structural flexibility and the ability to affect other outcomes aside from customer satisfaction. New definitions of empowerment should be explored to add new skill-sets that can address a wide variety of situations.

Human resource management, Public sector

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