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Article Abstract:
The Competition Directorate will be lifting restrictions on frequent-flyer and customer-loyalty programs in the European Community, thus increasing the benefits of comprehensive packages for both travellers and the transportation and accommodations industry. Several airlines are already in the process of improving or creating innovative discount and incentives schemes, the first of which was AAdvantage, launched by American Airlines in 1981. Air France's Frequence Plus and Iberia's Iberia Plus are examples. Lufthansa will follow with a similar plan in 1993. These schemes, which offer a complete package of ticket discounts, hotel and car reservations and other benefits, also have their counterparts in hotel packages, which offer airline discounts for frequent lodgers. Liberalization may however, result in superfluous travel for business executives who wish to take advantage of company tabs.
Publication Name: International Management
Subject: Business, international
ISSN: 0020-7888
Year: 1992
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Making up for lost time
Article Abstract:
The common airline practice of overbooking flights is the principal reason why airlines often resort to the 'bumping' of passengers when they cannot accomodate everyone booked for a certain scheduled flight. The 'bumping' of passengers frequently means the rescheduling of a booked passenger's flight on alternative services, often at the expense of ruining a passenger's carefully plotted travel plans. The liability of airlines for the inconvenience suffered by the unfortunate traveller who gets 'bumped' has become the focus of the European Commission's (EC) attention. The EC has now issued compensation guidelines for cases when boarding is denied to a booked passenger. The guidelines cover all travellers departing from EC airports.
Publication Name: International Management
Subject: Business, international
ISSN: 0020-7888
Year: 1992
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Clean air act
Article Abstract:
A heated controversy has broken out in Europe over the question of whether or not airlines have sufficient justification to ban smoking on domestic flights. Opponents of such smoking bans contend that they violate individual rights, while proponents aver that smoking in constricted aircraft cabins constitutes an unacceptable health risk to other nonsmoking travellers. The German carrier Lufthansa has begun experimenting with limited smoking bans on certain flights, but is unwilling to extend it to all flights for fear of losing customers. Other carriers that have begun pushing for smoke-free domestic flights are the Austrian airline, Lauda Air, and the Hungarian carrier, Malev.
Publication Name: International Management
Subject: Business, international
ISSN: 0020-7888
Year: 1992
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