Customer-focused technology and performance in small and large banks

Article Abstract:

Based on the survey data from 278 retail banks in Denmark, Finland, Norway, and Sweden, the difference due to size in the use of Internet-banking and customer-relationship management are analyzed. The results indicate that the positive effects of using customer-focused technology are strongest in small banks, and large banks do not outperform small banks.

Commercial Banks, All Other Information Services, Functions related to deposit banking, Home Banking Service, Banking industry, Surveys, Home banking, Home banking services, Customer relationship management

---

Foundations and applications of a knowledge management scan

Article Abstract:

An instrument is presented, which enables organizations to diagnose their 'state of the art' regarding knowledge management, and to identify opportunities and threats for a further growth towards professional knowledge management. In addition, the results of a continuous methodological evaluation of a central part of the instrument are discussed.

Methods, Knowledge management

---

Crisis planning in small businesses: importance, impetus and indifference

Article Abstract:

The perceived importance of crisis planning by small businesses and the relation between concern for crisis events and the existence of crisis management teams is studied. Results indicate that concern for crises is generated by experiencing crisis events and not because of the presence of crisis management teams.

Management dynamics, Small Business, Crisis Management (PR), Analysis, Management, Crisis management, Company business management, SOHO

Similar abstracts:

• Abstracts: Policy objectives and performance in a mixed market with bargaining. Information sharing, information free-riding and capital structure in oligopolies
• Abstracts: Influence of employee behavioural performance on customer focus strategies. Demographic and sponsorship considerations for jazz and classical music festivals
• Abstracts: The Italian market for small electrical appliances. Large kitchen appliances. Large Cooking Appliances & Microwaves in Spain
• Abstracts: George Lucas chosen to develop Presidio park in San Francisco. Protestors are likely to present a peaceful front this time
• Abstracts: A royal return. A tentative peace in Kashmir

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.