Management of innovation in services

Article Abstract:

An analysis of the role of the development of innovation in the service industry reveals that most organizations do not have operations research budgets and that innovation comes as a result of search-and-learning processes. The study also reveals that R and D departments are likely to exist only in top-management levels of organizations and are based only on the generation and selection of ideas and not on scientific development. The innovation process in the service industry is found to have four stages, which includes generation of ideas, transformation into a innovation plan, development and implementation.

Models, Business, Innovations, Financial services industry, Financial services, Management, Services industry, Service industries, Strategic planning (Business)

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Firm orientations, innovativeness, and business performance: Advancing a system dynamics view following a comment on Hult, Hurley, and Knight's 2004 study

Article Abstract:

Hult, Hurley, and Knight's 2004 report demonstrates centrality of customer orientation in linking competitor and interfunctional coordination with innovativeness and business performance. The results show that learning orientation has no significant change on the performance models examined by Hult and others.

Organizational learning, Business performance management

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How innovative are services? An empirical analysis for Spain

Article Abstract:

A study on innovation as an engine of economic growth especially in the manufacturing sector in Spain is presented.

Spain, Analysis, Manufacturing industry, Manufacturing industries, Influence, Economic conditions

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