The five-star memory test; top hotels struggle to keep track of guests' preferences

Article Abstract:

Article discussing how top hotels in Asia are offering personalized service by keeping track of guests' preferences. Almost every major hotel chain, including chains such as the Grand Hyatt, Peninsula, and Ritz-Carlton, is compiling a global customer-preference database.

Asia, Advertising Activity

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Nikko Hotels and Le Meridien expand alliance into Japan

Article Abstract:

Nikko Hotels International of Japan and Le Meridien Hotels and Resorts of the United Kingdom have formed a marketing alliance in order to increase awareness in geographical regions outside their main locations. Plans include exchanging workers and linking their customer-loyalty programs.

United Kingdom, Japan, Strategic alliances, Geographic, Le Meridien Hotels and Resorts Ltd., Nikko Hotels International

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Hotel, casino stocks plunge

Article Abstract:

The value of hotel, casino and reservation service company stocks have fallen significantly in reaction to the terrorist attacks of September 11. A number of hotel chains have already announced postponements of renovation or expansion plans, and others have said that they will be reconsidering such plans. Casinos and hotels are reporting high levels of cancellations by tourists, and a decline in travel more severe than that accompanying the Persian Gulf War is expected since the threat of terrorist activity in the United States that existed then has now become a reality.

World, Securities issued, listed, HOTELS AND OTHER LODGING PLACES, Business services, not elsewhere classified, Reservation Services, All Other Travel Arrangement and Reservation Services, Coin-operated amusement devices, Casinos, Casinos (except Casino Hotels), Tourist Travel, Economic aspects, Computer services industry, Information technology services industry, Travel industry, Securities, Gambling industry, Reservation systems, Tourism, World Trade Center and Pentagon Attacks, 2001

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