Towards a model of adoption in Internet banking: strategic communication challenges

Article Abstract:

A study, focusing on two perspectives, is presented. Firstly, it focuses on the role of technology (internet banking) in a service organization, which can serve to reduce costs and often improve service reliability. And secondly, the role of personalized relationships in the delivery of any service proposition.

Services information, All Other Information Services, Functions related to deposit banking, Home Banking Service, Services, Home banking, Home banking services

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Exploring the application of IVR: lessons from the retail banking

Article Abstract:

The merits and demerits of interactive voice recognition systems (IVR) have been examined in a study conducted using a retail bank's staff and clients. The results and procedures used in this study have been described.

Commercial Banks, Prepackaged software, Banking industry, Usage, Evaluation, Voice recognition software, Speech recognition software, Speech recognition equipment, Global economy

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Uncovering dimensionality in the servicescape: towards legibility

Article Abstract:

The effects of service quality on consumer behavior are presented. The measures to be taken to improve the quality are also presented.

Product quality, Consumer Behavior, Quality management, Customer service, Support services, Consumer behaviour

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