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Business, regional

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Telephone firms ask Penna. to relax rules

Article Abstract:

Local phone companies in Pennsylvania are lobbying for a replacement law, which would free them of some of the regulations preventing them from offering prices and packages of services that allow them to compete on a level playing field with other companies. The proposed law, which would replace the 10-year law governing local phone service, is drawing mixed reactions from the competitors and the state's consumers.

Author: Parker, Akweli
Publisher: Philadelphia Newspapers, Inc.
Publication Name: Philadelphia Inquirer (PA)
Subject: Business, regional
ISSN: 0885-6613
Year: 2003
Legal issues & crime, Government regulation (cont), Government regulation, Legal/Government Regulation, Pennsylvania, Laws, regulations and rules, Telecommunications services industry, Telephone company, Telephone companies

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Comcast Cable's plan: Witty self-flagellation

Article Abstract:

Comcast is getting customer complaints ranging from tardy installers to getting the runaround when trying to resolve billing disputes over the phone. The new Comcast ad promises its customers of better customer-service and has launched an internal program called 'Think Customer First'.

Author: Parker, Akweli
Publisher: Philadelphia Newspapers, Inc.
Publication Name: Philadelphia Inquirer (PA)
Subject: Business, regional
ISSN: 0885-6613
Year: 2004
United States, Marketing procedures, Cable Television Systems, Cable Networks, Cable and other pay TV services, Cable television broadcasting industry, Comcast Corp., CMCSA, Customer relations

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