Aligning quality improvement with strategic goals at ANA Hotel San Francisco

Article Abstract:

ANA Hotel in San Francisco, CA, adopted a quality improvement training program in an effort to deliver customer satisfaction and increase profitability. Top-level commitment, involvement of front-line leaders and input from managers and careful dissemination of information about the program were essential to the program's success. Encouraging results were achieved in the areas of cost savings/efficiency, guest satisfaction, creativity, revenue creation, employee satisfaction and safety generation.

Hotels & Motels, Hotels (except Casino Hotels) and Motels, Hotels and motels, Management, San Francisco, California, ANA Hotels and Resorts USA Inc.

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Designing statistically reliable samples

Article Abstract:

Organizations should first conduct an accurate assessment of the system that governs organizational change in order to successfully integrate total quality management in the system. Thus, managers must design statistically reliable samples which would encompass time, budget and logistical constraints. Confidence, margin of error and estimate of proportion are three parameters, each of which has a profound impact on the number of samples needed.

Methods, Usage, Samples (Merchandising), Samples (Products), Parameter estimation

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