Getting it right from the start

Article Abstract:

AT&T has incorporated quality into its Universal Card Services program. This basic component of the service illustrates the potential for success in the bank card industry as a survey of UCS associates reveal an unprecedented level of satisfaction with the service. The card delivers exemplary customer assistance, customer advocacy and educational tuition assistance aside from other employee fringe benefits.

Short-term business credit, Usage, Credit and debit card industry, Credit card industry, Total quality management, AT&T Universal Card Services Corp.

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Hoover's Inc. (HOOV)

Article Abstract:

The operations and management of Hoover's Inc of Austin, TX, are described in detail by executive chairman Patrick Spain. Hoover's provides content integration technology and information services to business.

United States, Financial News Vendors, On-Line Information Services, Information retrieval services, Database industry, Financial services industry, Financial services, Financial news services, Interview, Information services, Company Profile, Spain, Patrick, Hoover's Inc.

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