Automation Outlook

Article Abstract:

A report commissioned by the Association of Field Service Managers (AFSM) entitled 'Future Trends in Service of Electronic Products' indicates that the service market for office automation systems will outpace both mainframes and minicomputers as the dominant source of service revenues by 1990. The trend is going away from traditional OEM-provided service because of the complexity of today's multivendor systems. Greater end-user involvement in service will occur, but for most organizations, in-house service would prove too costly as they lack qualified personnel to maintain complex integrated systems.

Office automation, Office automation systems, Maintenance, Integrated Office Systems, Service Centers, Study, Maintenance Contract, Service Contracts

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Automation Outlook

Article Abstract:

Recent advances in microprocessor technology make it more efficient and economical for manufacturers to create custom, proprietary chips. This may mean that two or three vendors will emerge as the dominant forces in the computer industry. AT&T, Apple and IBM would lead the way into the proprietary world, and plug-compatible manufacturers would be hard pressed to meet this market transition. Proprietary chip technology may lead to better computers but probably at the expense of product diversity and innovation.

Computer industry, Integrated circuits, Microprocessor, CPUs (Central processing units), Technology, Vendors, Market, Plug-Compatible Manufacturers

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