EDPerspective

Article Abstract:

Alan Hoffberg recounts a problem concerning his company's payment of a $10000 bill to Sears. Mr. Hoffman was subsequently billed again with an additional service charge. Investigation revealed that the system for transferring credit for payment from the local to the regional office was not equipped to handle numbers over 9999.99. Similar accounting systems should have controls throughout processing and transmission.

Accounting, Computer Systems, Retailing, Error Checking

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EDPerspective

Article Abstract:

On-site maintenance can cost annually ten to eighteen per cent of the original price of a computer system. Service contracts, agreements by the maintenance vendor for making repairs, are good insurance for second hand equipment as well as new. A true situation is cited. Although still not prevalent, service contracts for software are worth the search.

Customer service, Software maintenance, Hardware Maintenance, Support Services, Maintenance Contract

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EDPerspective

Article Abstract:

New technology brings joys and pains. Incomplete testing of software can cause early users many frustrating hours of work. Static electricity can cause havoc with some office equipment. Up- front research before purchasing equipment can save time in the long run.

Software, Business planning, Office automation, Word processing, Equipment Acquisition, Impact Analysis

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