Going global: the new manifest destiny for IT support centers
Article Abstract:
Support services for information technology companies has gone global. The trend is due to the opening of new foreign markets for both small and big businesses. The biggest challenge for support services is learning how to balance culture, language and technology issues while their ultimate goal is how to take care of all information technology-related questions and problems across the globe at any time of the day.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
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Euro conversion affects IT support
Article Abstract:
Information technology companies are expecting the conversion of European currencies to one currency called the euro to add to their Y2K problems. Therefore, US multinational companies should have to evaluate their information technology systems and develop a conversion plan. Observers feel that the euro will facilitate the globalization of the information market while European supplies become stronger.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
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Network Associates delves further into help-desk market, buys Magic Solutions
Article Abstract:
Network Associates Inc has acquired Magic Solutions Inc for $110 million. The integration is expected to blur the distinction between enterprise- wide service desk solutions and help-desk functionality. The company resulting from the acquisition will combine research and development efforts for future releases of integrated products while continuing to support existing product lines.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
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