Make plans for MAC

Article Abstract:

IT asset management is taking root in many industries as evidenced in the adoption of moves, adds, and changes (MAC) policies in many companies. MAC and similar policies are designed to keep companies updated on the status of their ever-changing environments. These policies, when properly utilized, should result in significant cost and time savings for companies. A Dataquest survey shows that IT managers spend an average of 3.82% of their annual IT budgets on asset management.

Management Information Systems

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Hershey keeps time with CliNet

Article Abstract:

Hershey Foods Corp will use the CliNet Search Time Device from Help Desk Resources Inc in keeping time at the help desk supporting its 26 manufacturing divisions. The CliNet timer runs on Windows 95, NT and 3.1 and can be used as a central source for tracking the length of calls. CliNet will be used as the timer on calls that are deemed critical and calls that exceed certain time thresholds will be placed on a new level.

Chocolate & Choc-Type Confections, Chocolate and Confectionery Manufacturing from Cacao Beans, Chocolate candies, The Hershey Co.

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