Measuring OA Productivity

Article Abstract:

Office automation offers the opportunity for improved productivity in the workplace through time-saving techniques, increased output per individual, and reduction of staff. Tangible improvements in office procedures include decreased travel needs, fewer meetings, fewer phone calls, elimination of redundant tasks, and staff reductions. Cost-benefit analysis of office automation may be approached through either cost displacement in which costs of clerical and outside services which can be reduced are identified, or value added techniques in which improvement in productivity is estimated for automated procedures.

Cost benefit analysis, Industrial productivity, Office automation, Productivity, Performance/Cost Relationship, Performance Measurement, Measurement Techniques

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Making Electronic Mail Effective

Article Abstract:

An effective electronic mail system includes many integrated components. Private mail boxes using passwords are essential, as is user-friendliness. An electronic mail system should be device-dependent and include message filing. It must be reliable as well as efficient in order to gain acceptance by users.

Email, Electronic filing, column, E-Mail, Efficiency, User-Friendliness, Criteria

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