New call center benchmarking service offered

Article Abstract:

Benchmarking and comparative assessment consultancy META Matrix and business consultant Oxford Business Research are offering jointly developed, customized call center benchmarking and analysis services. META Matrix is providing industry and peer group comparative benchmarking services while Oxford Business Research is offering assessments that target specific competitors. Both firms say their jointly developed service will help firms, among other things, to quantify the performance of inbound and outbound operations.

Business & Mgmt Consulting, Management Consulting Services

---

Knowledge products: artificial intelligence comes of age

Article Abstract:

Artificial intelligence (AI) is re-emerging as a valuable tool for users of knowledge-based products and applications. Renewed interest in AI has been spurred by the growing reach of the Internet, the knowledge management trend and the cost of market restrictions on IT staff and budgets. Among vendors of AI software and systems are Allen Systems Group, Intellisystems, ServiceSoft Corp and Trellix Corp.

Software Publishers, Electronic Computer Manufacturing, Market information - general, Artificial Intelligence Software, Artificial Intelligence Systems, Artificial intelligence

---

Similar abstracts:

• Abstracts: DecisionOne packages midrange support offering. Banc One strikes up outsourcing alliance
• Abstracts: Big names heading into services software. Navara mobilizes business software. Cisco program aims to ease enterprise management
• Abstracts: Memo: Pooling Knowledge. Memo: Ergonomic Necessity
• Abstracts: Application of Digital Technology to Copiers. Intelligent PPCs Come to Market. New Markets Being Actively Developed for Small Size PPCs
• Abstracts: Something for everyone. 1998: The year when "PC" means portable computer

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.