Prolin's IT Service Manager 5.1.2
Article Abstract:
Prolin's IT Service Manager 5.1.2 was designed to include best practices in IT service management as conceived under the Information Technologies Infrastructure Library initiative of the UK Central Computer and Telecommunications Agency. Supporting a variety of platforms such as Windows and Sun SPARCstation, IT Service Manager comprises several modules including Helpdesk Manager and Configuration Manager. The software runs on an Oracle RDBMS.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Help Desk Technology Corp.'s HELPSTAR
Article Abstract:
Help Desk Technology Corp's HelpSTAR Pro help desk software is designed for organizations with tight information technology support budgets or are just starting to build one. While not including too many options, HelpSTAR is easy to install and can be used right away. Features include call logging and tracking, self-creating knowledge base, report writer, inventory scanning function and e-mail and data import support.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Repository Solutions Inc. CustomerFirst
Article Abstract:
Repository Solutions Inc will release its CustomerFirst helpdesk software line which were designed to solve problems involving defect tracking, inventory management and sales force automation. The product line incldes Customer First, CustomerFirst's Inventory Management, WebFirst, Notes Remote, SalesFirst and OrderFirst. The company will release the beta version of CustomerFirst 3.0 in June 1997.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
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