Option One links remote agents

Article Abstract:

Option One Mortgage Corp has developed a virtual call center environment that allows a full reporting from remote sites through only two switches. The system utilizes Teltone Corp's Office Link 2000 which enables Option One to employ the management reporting capabilities of its Lucent automatic call distributors to manage all calls through 1-800-HRBlock. The functionality of the system is perfect since it gives the impression that the people responding to the calls are working in the California office even though they are in remote places.

Residential Mortgage Insurance, Option One Mortgage Corp.

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Hurricane puts call centers in emergency mode

Article Abstract:

Insurance carriers have boosted the staff at their call centers to accomodate the expected deluge of calls as a result of the Hurricane Floyd which devastated the Eastern Seaboard in Sep 1999. The insurers tapped their former workers, scheduled their regular agents to work extra hours and asked the customers to called at night when volumes are lower. The companies are expecting calls from homeowners whose properties were damaged by floods cause by the hurricane.

Flood Insurance

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AllState to market insurance products directly

Article Abstract:

Chicago, IL-based Allstate Corp, one of the biggest insurance firms in the US, will rely on the Internet and phone to directly market insurance policies through consumers as part of a restructuring effort. A hybrid marketing organization is being envisioned to allow consumers to buy insurance either through agents or directly from the company. Currently, Allstate sells its property and casualty insurance through a network of 15,200 agents.

Property & Liability Insurance, Allstate Corp.

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