Bank of America to close Dallas call center

Article Abstract:

Bank of America has decided to close its Dallas customer service center by the end of 2000 to focus more on the technology it has invested in at its high-tech call centers in Wichita, KS, Rio Rancho, NM, and Las Vegas, NV. The commercial bank plans to build a customer contact center to replace the Dallas facility, which will offer different services that may include Internet banking and mortgages. The planned closure of the call center will displace 500 agents who will be relocated to the other three centers.

Commercial Banking, Commercial Banks, BankAmerica Corp.

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ATA opens 2 chapters in India for telemarketers

Article Abstract:

The American Teleservices Association (ATA) has opened two local chapters in India. The North-West chapter has been set up in Mumbai, and the South-East chapter in Bangalore. The ATA will strive to ensure a level playing field between offshore and domestic providers by making efforts to ensure compliance with U.S. teleservices laws overseas.

Legal issues & crime, Government regulation (cont), Foreign operations, Use of services, Government regulation, India, Telemarketing Services, Telemarketing Bureaus, Legal/Government Regulation, Business services, not elsewhere classified, Telemarketing, Laws, regulations and rules, Buildings and facilities, Outsourcing

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Gateway to Close Four Call Centers

Article Abstract:

San Diego, Calif.-based Gateway Inc., which is engaged in a $300 million cost-cutting program, has announced it will close down four call centers. Gateway also will reduce its 16,500-employee work force by 15 percent.

Electronic computers, Electronic Computer Manufacturing, Labor force information, Computers & Auxiliary Equip, Financial management, Geographic, Gateway Inc., GATE

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