Montreal touts call center potential to US, Europe

Article Abstract:

Vision Quebec has landed 18 foreign call centers to Quebec, Montreal, in the last three years. The group was formed by Riendau to attract businesses, particulary call centers, and tap the city's labor pool of 1.8 million people, half of which is bilingual, speaking both English and French. Several other US companies are planning to set up facilties in Quebec, including computer direct marketer Insight Enterprises and delivery company Federal Express.

Strategy & planning, Quebec

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Call center boom adds to language needs

Article Abstract:

Scotland is fast becoming a destination point for international call centers but the boom has brought with it a number of problems. Chief among these is a shortage of qualified personnel that can speak several languages. The Scottish government, through the Locate in Scotland (LIS) agency, is helping call centers solve the personnel problem and is even providing call centers with turnkey facilities. For instance, Maryland- based Absolute Quality, which provides aftersales support for electronic games and e-commerce companies, got help from LIS when it established its facilities in Glasgow.

United Kingdom, Market information - general

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BrandDirect settles telemarketing probe

Article Abstract:

BrandDirect Marketing will pay $1.9 million and make other concessions in exchange for the dropping of lawsuits filed by the attorneys-general of Washington and Connecticut over the company's telemarketing practices. The company, which markets branded membership clubs and other products, will also give all of its 2.7 million customers three weeks of free membership, worth a total of $11 million, as part of the settlement. BrandDirect has also agreed to improve its disclosures over membership cancellations, automatic renewals and refunds and permit members to directly charge their credit cards.

Legal issues & crime, Connecticut, BrandDirect Marketing Inc.

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