Auction guide marketers settle suit

Article Abstract:

Santa Barbara, CA-based Productive Marketing Inc has reached an agreement to settle a Federal Trade Commission lawsuit, which involves its auction guide telemarketing business, for $100,000. The lawsuit claimed that the company charged consumers' credit cards witout authorization. It also charged the company with making false claims. On top of the payment, the firm has also agreed to halt telemarketing and to stop selling auction guides.

Legal issues & crime

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AfterMarket taps FrontRange for call center work

Article Abstract:

Teleservices provider The AfterMarket Co is incorporating an automated problem-notification system, created by FrontRange Solutions Inc, into its contact centers to try to reduce abandoned calls and decrease costs. The system automatically alerts the appropriate staff when it is informed of a problem. If the problem is not corrected within a predetermined time, the system notifies higher-level staff.

Use of services, Contracts & orders received, Call Directors & Rerouters, AfterMarket Co.

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