Consumers still reluctant to use online financial services, study finds

Article Abstract:

Financial services Web sites are still not an attractive alternative to most consumers. A study conducted by Mercer Management Consulting, NY, has found that though visitors to financial services Web sites increased by 150% in a year, most people will not purchase financial services online. Ony 5% of 1,200 consumers surveyed bought insurance online while 3% had taken out online loans or mortgages. Results also show that consumers still prefer to conduct a large percent of transactions over non-digital channels.

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BTB dispute settlement guidelines gain strength

Article Abstract:

Guidelines for managing e-commerce business-to-business disputes are projected to be developed more fully in 1st qtr 2001. The adoption of the American Arbitration Assn's E-Commerce Dispute Management Protocol will enable companies to resolve disputes quickly. The protocols that are expected to be adopted include fairness, continuity of business, clear dispute-management policies, range of options and commitment to technology.

Advertising and Related Services, Industrial Advertising

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AOL on CertifiedMail: No cost to consumer

Article Abstract:

America Online, Inc. is to become Goodmail CertifiedEmail. CertifiedEmail is a software through which authenticity and reputation in e-mail delivery. is assured. The details of the controversy and delivery are analyzed.

Marketing procedures, Services information, Services, Marketing, Online services, America Online Inc., Online information services, Company marketing practices, Information services, Online information service

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