Jupiter: companies lag in e-mail response

Article Abstract:

A Jupiter Customer Service WebTrack survey has revealed that many businesses are failing to respond to customer e-mails in a timely manner, a practice that may negatively affect that channel as a whole. The survey indicated that more than half of consumers expect to resolve their customer service problems via e-mail within six hours, yet only 38% of companies are meeeting those expectations. The study concluded that companies' failure to respond to customer inquiries could affect customer confidence in e-mail as a channel.

Market information - general, Electronic Mail Services

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ClicVU debuts e-mail service to filter spam

Article Abstract:

Online advertising services provider ClicVU has unveiled the Spamex service that allows consumers to avoid unsolicited e-mail by allowing them to send and receive messages without having to disclose their e-mail addresses. Spamex features anonymous e-mail addresses that consumers can use to access online information, such as newsletters, sweepstakes entries or transactions, and forward the information to their legitimate e-mail addresses.

On-Line Information Services, Videotex & Teletext Svcs NEC, Internet services, Online information services, ClicVU Inc.

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RealCall adds human touch to handle e-commerce bailouts

Article Abstract:

Real-time technology provider RealCall has introduced a new service that delivers content to customers when they are offline, organizes infrastructure and allows companies to place an alert button on affiliates' Web sites. The procedure allows companies to call consumers upon response, enabling them to close a deal with a telephone call and preventing customers to withdraw from a transaction.

Specialized Telecom Services, RealCall

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