Customer satisfaction falls in fourth quarter

Article Abstract:

According to the American Consumer Satisfaction Index, consumer satisfaction witnessed its biggest downslide since 1997 in the fourth quarter of the year 2004. The said information was released by the Ross School of Business at the University of Michigan.

Forecasts, trends, outlooks, Forecasts and trends, Market trend/market analysis, Customer satisfaction, 2004 AD

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How things bloomed at 1-800-Flowers

Article Abstract:

The profile and management strategies of Jim McCann, chief executive officer of 1-800-Flowers.com that brought the company from $7 million debt to a $700 million profit company, are discussed.

Management dynamics, Executive changes & profiles, Florists, Management, Officials and employees, Biography, Company business management, Personality profile, 1-800-FLOWERS.COM Inc., McCann, Jim

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J&P cycles motors through indexes

Article Abstract:

The quality management strategies of motorcycle cataloger J&P Cycles are discussed.

Product quality, Motorcycles, bicycles, and parts, Quality management, Motorcycle industry

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