Lexus drives sales with new focus on call centers

Article Abstract:

Lexus, the luxury vehicle division of Toyota Motor Sales U.S.A. Inc., states that the recently installed integrated call center solution from San Jose, CA-based Clarify helped generate record sales in 1998 because of its personalized approach. The company's call center has seen an estimated 10% increase in efficiency and a substantial decline in training time and expenditures after Clarify's FrontOffice software was deployed. The call center solution has also enabled the auto maker to handle additional workload without having to add more agents. In 1998, Lexus will sell over 140,000 new cars, boosting the number of units in operation to more than 700,000.

Software Publishers, Marketing procedures, Contracts & orders received, Facilities & equipment, Motor Vehicles, Automobile and Light Duty Motor Vehicle Manufacturing, Marketing/Advertising Methods, Applications Software Pkgs (Micro), Toyota Motor Sales U.S.A. Inc. Lexus Div., Applications software, Toyota Motor Sales U.S.A. Inc., Clarify Inc.

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Aegis Communications reports charge

Article Abstract:

Aegis Communications Group announces that it will take a pretax restructuring charge of $13 million for the quarter ending Sept. 30, 1998. According to the company, the charge is in association to the recently completed stock-for-stock merger of ATC Communications Group Inc. and IQI Inc., which created the firm. The charge is composed of one-time write-offs of redundant hardware and software; as well as consolidation of certain functions including costs to relocate employees and administrative offices, severance and other related expenses. The company also announces that instead of June 30, 1998, its fiscal year will end on Dec. 31, 1998.

Sales, profits & dividends, Direct Mail Advertising, Direct Mail Advertising Svcs, ATC Communications Group Inc., Aegis Communications Group, IQI Inc.

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