Sweden becomes player in regional call center markets

Article Abstract:

Sweden has become a haven for international call centers, with three major US call-center firms setting up shop in Swedish small towns. In-house call centers of multinational firms Hewlett-Packard, American Express and DHL have also been lured by the country's low cost phone service and relatively inexpensive labor costs. The Swedes are beginning to specialize in regional call centers, which offer regional rather than pan-European coverage.

Sweden

---

Denmark's Call Center Europe shifts focus to e-commerce

Article Abstract:

Call Center Europe, Denmark's biggest private telemarketing services provider, is positioning itself to be a beneficiary of the growth of electronic commerce. One of the company's initiatives is a knowledge- management system that recasts the call center as a significant communications tool for e-commerce firms such as Lego Workshop and Boxman. PC and online penetration often surpasses 50% in Scandinavian countries.

Denmark

---

Similar abstracts:

• Abstracts: Roundtable focuses on marine engine market. MerCruiser says recall a 'quick fix'. MerCruiser setting up diesel power network
• Abstracts: Eddie Bauer expands stores, catalogs on German market. Germany's Quelle gives up on China. Amazon in compromise over German court case
• Abstracts: Latin America leads in pan-regional advertising. Energy e-marketplace to go across Latin America. Internet heats up Latin American markets
• Abstracts: ICT Group Inc. Gateway pulls call center from Dublin to Sweden. German call centers look abroad - timidly
• Abstracts: Providian looks to tap Argentine market with credit card launch. Canada picks Bank of Montreal MasterCard service

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.