Sitel Corp

Article Abstract:

Sitel Corp of Baltimore, MA, will open a 30,000-square-foot contact center in Montego Bay, Jamaica. The call center was built to provide customer service to Sitel clients in the US. In the future, it will also be used to serve customers from UK and other English-speaking countries. The company chose to build a call center in Jamaica because of the availability of cheap labor.

Foreign operations, SItel Corp.

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Hotel Reservations Network

Article Abstract:

Hotel Reservations Network Inc of Dallas, TX, will be able to increase its booking capabilities 70% with the planned opening of call center in Pharr, TX, in Jun 2001. The center will have an initial staff of 100 and will be capable of employing an additional 140. The call center was built to enable the company to cope with call volume growth resulting from increased bookings.

Facilities & equipment

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