No lawyers necessary

Article Abstract:

The Independent Adjudicator for Higher Education in the UK argues that tackling complaints made by students without resorting to the legal system works out faster, fairer and is less costly for all involved. While the Office of the Independent Adjudicator (OIA) has only been in operation since 2004, it has already gained enough experience to be able to say that when lawyers become involved, issues become increasingly protracted and adversarial, therefore the OIA aims to help students and institutions resolve problems in a less legalistic manner.

Product standards, safety, & recalls, Standards, Ombudsmen, Complaints (Administrative procedure)

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Take a lesson from a leading 'brand'

Article Abstract:

With the introduction of top-up fees at universities in the UK, educational institutions need to wake up to the fact that students are now customers and need to be treated as such. Therefore, universities need to do a better job of marketing themselves and providing a total, not just educational, experience that will encourage future 'customers' to come and study.

Marketing procedures, Marketing, Company marketing practices

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Seduction kit: take [pounds sterling]1K and a list of local bars

Article Abstract:

Thames Valley University (TVU) trains existing students to man its call centre during clearing. TVU's clearing centre has some 15 monitors manned by students.

Personnel administration, Training, Call centers, Call centres

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