Dialing for dollars, using call centers to keep your customers (satisfied)

Article Abstract:

A call center is defined as any combination of customer service representatives (CSRs)and computerized voice response units enabling customer contact via telephone. Enhancing the connection between call service representatives and the hardware helps the CSRs become more productive by giving them better customer and company information.

Telephone Apparatus Manufacturing, Electric Utilities, Electric Power Generation, Transmission and Distribution, California, Telephone Management Systems, Usage, Marketing

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Using telecom technology to differentiate electrons

Article Abstract:

Electric utilities are exploring ways and means to better market their products as legislation ends their monopolies across the US. They are experienced users of telecommunications systems, thus, a strategic ally in the telecommunications industry would greatly enhance their competitive edge.

Planning, Energy industries, Energy industry

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The impact of M&As: ups and downs of utility credit ratings

Article Abstract:

Mergers and acquisitions have a negative effect on the credit standing of the companies involved. The credit rating of the companies are closely monitored during the merger process and the credit rating of one of the participants usually degenerates after the merger is completed.

Analysis, Economic aspects, Acquisitions and mergers, Credit ratings

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