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Electronics and electrical industries

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Abstracts » Electronics and electrical industries

Improving customer service via two-way communication

Article Abstract:

Swedish electric utility Sydkraft contracted with IBM for the development of a two-way customer communication system in 1994. IBM offered the Integrated Distributed Automation and Management system, which uses Sydkraft's low-voltage power lines to transmit messages.

Author: Aernoudts, Henk, DeKegel, Jacques
Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1996
Telecommunications systems, E.On Sverige AB

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Nipsco slices, dices customer data every which way

Article Abstract:

Nipsco Industries of Indiana has made use of DecisionEdge for Utilities program by IBM to aid in its customer service and boost competitiveness. The software provides the firm's marketing department with financial and demographic information on customers.

Author: Wood, Elisa
Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1998
Computer software industry, Software industry, Product information, Information services, NI, NIPSCO Industries Inc., IBM DecisionEdge for Utilities (Decision support software)

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The mother of re-invention

Article Abstract:

A growing number of utility firms are using information technology (IT) to cut costs, enhance service and boost efficiency. IBM is helping these utility companies by sharing its experience and expertise in this field.

Author: Shin, C.C.
Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1996
Information technology, Information management, Public utilities

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Subjects list: Computer industry, Electric utilities, Services, International Business Machines Corp., IBM, Usage
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