Cause-and-effect diagrams alone don't tell the whole story

Article Abstract:

A combination of systems thinking, and cause-and-effect diagrams is an effective strategy for gaining feedback. Traditional cause-and-effect diagrams depict causes and effects in a simple linear relationship and lack focus on the importance of feedback from effects to original causes. System thinkers emphasize the value of studying feedback through a feedback cause-and-effect diagram, which portrays feedback in balancing or reinforcing loops. The two types of loops are described and examples of the traditional and feedback cause-and-effect diagrams are provided.

Analysis, Usage, Systems analysis, Logic diagrams

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A new use for Ishikawa diagrams

Article Abstract:

A modified Ishikawa diagram has been used by Metrobank in its efforts to improve customer relations and customer satisfaction. Key administrators were asked to participate in focus group activities designed to provide solutions to the company's insolvency problems. The administrators were first asked to roll the activities they perform into processes. Each process was analyzed and problems affecting their productivity and performance were determined. The problems identified were used by the management team to develop customer service improvement strategies.

Methods, Banking industry, Management, Evaluation, Quality control, Organizational effectiveness, Customer satisfaction, Customer relations, Quality control charts, Metropolitan Bank Group Inc. (Los Angeles, California)

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Successful relationships diagrams

Article Abstract:

A quality improvement team enables to focus on the one or two elements most strongly driving the root causes of problem by revealing the relationships among all the elements of a problem, using the relationship diagram. The steps for using the relationship tool are described.

United States, Total quality management

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