Caveat emptor: standards and audits will have value only if organizations being audited - and their customers - demand it

Article Abstract:

Issues concerning third-party audits of quality management systems are discussed. The client of the audit must be in control, ensuring that the external auditor undertakes effective and honest investigations. Third-party audits should only be used to validate that a firm's existing quality system functions as required.

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Change the way people think: the use of quotes can influence the way employees view new quality initiatives

Article Abstract:

Quotes and comments can be a very effective way of conveying quality management ideas to employees. They produce a very fruitful dialogue and show that quality management is relevant to everybody.

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Linking strategic and quality plans

Article Abstract:

The use of a Baldrige assessment to make improvements at Hartford Hospital in Connecticut is considered in terms of removing barriers to success and meeting challenges.

Standards, Hospitals

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