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Engineering and manufacturing industries

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Abstracts » Engineering and manufacturing industries

How to succeed in a world dominated by cyberspace

Article Abstract:

Information technology pervades the home and work environments of most people in the late 1990s such that they believe they can no longer function without all these technological advancements. Success in their profession requires engineers to go beyond the use of technology and calls for them to pay particular attention to the human element in relations with clients. a number of tips are suggested that would help engineers maximize their ability to promote good relationships with customers.

Author: Linowes, Joanne G.
Publisher: American Society of Civil Engineers
Publication Name: Journal of Management in Engineering
Subject: Engineering and manufacturing industries
ISSN: 0742-597X
Year: 1999
Services, Engineering, Engineers

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First in, last out

Article Abstract:

The importance to contractors of maintaining good relationships with existing customers is highlighted. Methods of gaining customer loyalty and addressing problems and complaints efficiently are described.

Author: Clapham, Paul
Publisher: ECA Publications Ltd. (UK)
Publication Name: Electrical Contractor
Subject: Engineering and manufacturing industries
ISSN: 0308-7174
Year: 2001
Causes of, Customer satisfaction

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Succession factor

Article Abstract:

The significance of succession plan for business organizations is examined.

Author: Clapham, Paul
Publisher: ECA Publications Ltd. (UK)
Publication Name: Electrical & Mechanical Contractor
Subject: Engineering and manufacturing industries
ISSN: 1471-5635
Year: 2005
United Kingdom, Management dynamics, Venture Analysis, Management, Economic aspects, Business enterprises, Company business management, Succession planning (Business)

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Subjects list: Methods, Customer service, Customer relations
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