European telecoms dial up Silicon Valley for next-generation data communications technologies

Article Abstract:

Deutsche Telekom AG and France Telecom SA attempt to strengthen their position in the global telecommunications market with the formation of ThinkOne Inc in Brisbane, CA. Launched primarily to boost both companies' marketing competence against US competitors, ThinkOne would center on providing Internet, multimedia, network computing and wireless data services. By focusing on technology assessment, development and integration, company officials are optimistic they will be able to acquire an expansive marketing share in Silicon Valley.

Joint ventures, Silicon Valley, Deutsche Telekom AG, France Telecom S.A.

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Billing disconnect

Article Abstract:

A subscriber experienced the flawed billing process of a multinational telecommunications company operating in India. The customer service desk of the unnamed company had no communication with the other departments and was unable to rectify the billing error in time.

Telephone Communication, India, Capital funds & cash flow, Credit Collection Techniques, Personal narratives, Accounting and auditing, Communications industry, Collection (Accounting)

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Knowledge management at BT Labs

Article Abstract:

BT Laboratories introduced a knowledge management system to ensure research and development information and technology is available throughout the company.

United Kingdom, Statistical Data Included, Management, Case studies, Knowledge management, BT Laboratories

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