Managing in uncertainty: lessons from the underground

Article Abstract:

Underground mining is discussed with emphasis on the management lessons which can be learned in such an unpredictable environment. The importance of defining the management process before appling quality techniques is highlighted.

Mining industry

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Supercharging your Pareto analysis

Article Abstract:

Issues are presented concerning the use of Pareto charts for the analysis of quality within businesses. The importance of using the frequency approach only in appropriate situations is discussed.

Cover Story, Quality control, Quality control charts

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ISO 9000:2000 revision process reaches final draft stage

Article Abstract:

Issues are presented concerning the revision of the ISO 9000, ISO 9001 and ISO 9004 standards in 2000. The standards all relate to different aspects of quality management systems.

Standards, Total quality management

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