Output really does matter

Article Abstract:

The article discusses why organizations with quality management system certified to ISO 9001 do not meet customer satisfaction. Reasons for product failure and guidelines on successful quality management system audit programs are presented.

Capital funds & cash flow, Causes of, Accounting and auditing, Practice, Associations, institutions, etc., Auditors, New product failure, Organizations, Product testing

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Getting credit for service

Article Abstract:

Methods of managing quality of customer service in business enterprises, for achieving ISO 9001:2000 certification, are described.

Marketing procedures, Government regulation, Methods, Customer service, Licensing, certification and accreditation, Support services, Customer relations

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Getting and keeping top managers involved

Article Abstract:

The different ways in which a manager can be motivated, by which a company can achieve its target with ease, are examined.

Services information, Services, Managers

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