The quality chain

Article Abstract:

The quality chain comprises process performance, measurement and product characteristics, the three crucial quality concepts linked with production activities. The statistical process control (SPC) and statistical process improvement (SPI) tools ensure desired performance. However, SPC and SPI can be used provided reliable data on process-output is available. Measurement is important as it links process performance with product characteristics. The quality chain, a self-explanatory graphical representation, can be used for production and service activities.

Methods, Models, Quality control, Production management, Statistics, Graphic methods, Statistics (Mathematics), Statistical process control

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The realistic model of higher education

Article Abstract:

A model for higher education in the U.S. is based on the principles of total quality management that focus on the process rather than the product. The model considers the student as the product and the employer as the customer. The educational curricula should be based on the skills required for business. The educational institutes need to incorporate quality techniques to deal with the international and domestic competition for graduates with business-related skills.

Analysis, Usage, Curricula, Education, Business and education, Industry and education, Total quality management, Curriculum

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