Citizen-Centric Government case study: City of Virginia Beach, VA

Article Abstract:

A prototype of the Citizen-Centric report, using Virginia City's information, and showing how tax dollars are being spent to provide services on a per capita basis, was prepared and presented to the Virginia Beach Finance Director. The information presented in the report was in an easy-to-read format, communicating what was going on in the city from a financial perspective and demonstrating an efficient way of putting the information together.

Reporting & Disclosure, Social Responsibility, Community Services, Community Food and Housing, and Emergency and Other Relief Services, Design and construction, Financial statements, Community service

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A model for Not-for-Profit Enterprise Risk Management: ERM at the Federal Reserve Bank of Richmond

Article Abstract:

The key elements of a not-for-profit Enterprise Risk Management (ERM) discipline and the implementation of the approach at one not-for-profit organization, the Federal Reserve Bank of Richmond is described. It is found that each not-for-profit organization should execute an ERM approach to suit its business model, as its execution is not formulaic although it is a main part of efficient business practice.

United States, Management dynamics, Social Assistance, Religious, Grantmaking, Civic, Professional, and Similar Organizations, Nonprofit Institutions, Asset & Risk Management, Social Services & Nonprofit Institutns, Management, Risk management, Nonprofit organizations, Company business management, Federal Reserve Bank of Richmond

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More tools, more time to serve

Article Abstract:

The general manager of City of Falls Church government installed a new state-of-the-art communications network for categorizing, routing and tracking citizen requests for service and took a decision to outsource IT responsibilities. "CLASS" (the City of Falls Church Liaison and Suggestion Service) has given government employees the technological tools to serve citizens.

Telephone and telegraph apparatus, Communications Processors, Telephone Apparatus Manufacturing, Government domestic functions, Services information, Communications servers, Services, Social policy, Technology application, Public employees, Government employees, Communications server

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