Been there. Done that. Now what?

Article Abstract:

Legacy Health System CEO John G. King is chairman-elect of the American Hospital Assn (AHA). His career in the healthcare industry began when he pushed gurneys as a summer job near his Minnesota home; now, King is very influential in the health-system management world because people respect his years of experience and his acknowledged business acumen. King believes the AHA should provide a national voice for the hospital industry and should work with other trade groups to develop a healthcare vision for the future.

Management, Officials and employees, Cover Story, American Hospital Association, Multihospital systems, Legacy Health System (Portland, Oregon), King, John G.

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Bricks, mortar and a whole lot more

Article Abstract:

CEO Peter Fine of West Allis Memorial Hospital, Milwaukee, WI, consulted with hospital staff and studied patients' complaints before starting a $15 million remodeling of the facility. In addition to improving the physical plant, Fine wants to provide patient support, such as cutting down the time spent at admissions and curtailing traffic in and out of hospital rooms. Also, satellite room arrangements with storage space make it possible for nurses to respond faster to patients' needs.

Remodeling and renovation, West Allis Memorial Hospital (West Allis, Wisconsin)

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The top 1% - and counting: happier patients signal hospital's recovery

Article Abstract:

Holy Cross Hospital of Chicago, IL, has raised its patient satisfaction scores, tabulated by Press, Ganey Assoc, to the 99th percentile by making patient service a priority throughout the hospital. Mark Clement, CEO of Holy Cross since 1992, confronted the staff with their low satisfaction rates and established the motivation to improve. Changes that have been made include empowering all employees as well as the creation of commando teams that focus on improving patient relations.

Statistics, Patient satisfaction, Public opinion

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