More than just a sale

Article Abstract:

Printed-circuit-board (PCB) assembly equipment manufacturer are facing greater pressure for customer service. In order to better understand the factors that please and displease customers, 10 members of the Surface Mount Equipment Manufacturers Association participated in the Satisfied Customer Project run by Technology Forecasters in 1996. The study found that category that ranked lowest in satisfaction with the seven customers studied was the availability and reasonable price of spare parts. Electronic Business Today interviewed contract manufacturers and found that fair pricing, quick delivery, and availability of spare parts were important factors to them, but that pre-sale efforts and strong post-sale service and support were the factors that lead to long-term healthy relationships.

Special industry machinery, not elsewhere classified, All Other Industrial Machinery Manufacturing, Printed Circuit Board Equip, Services, Forecasts and trends, Market trend/market analysis, Semiconductor production equipment, Printed circuits, Printed circuit boards, Electronics manufacturing equipment

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From Huck Finn to Calvin Klein's billboard nymphets

Article Abstract:

The American vision of children and childhood has ranged from the adventurous free-spirited Huck Finn to the blandness of a 'Leave it to Beaver' to the empty-eyed youth in underwear ads. These adult versions of childhood are probably not at all what children know the state to be.

Cover Story, Children, Portrayals, Public opinion, The Adventures of Huckleberry Finn (Novel)

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Brick repointing pointers

Article Abstract:

Brick homes can be durable, but the brick mortar joints may need to be replaced from time to time. Soft or cracked mortar can cause moisture seepage and even compromise the structure of home. The mortar replacement, or 'repointing,' process is detailed.

Maintenance and repair, Brick houses

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