Top-notch service a must

Article Abstract:

Furniture store chain Renters Choice Inc is able to present a superb merchandise mix by being selective in its choice of suppliers. While they have good brand names and quality, Renters makes sure that the furniture are delivered on time to the proper stores. Renters executive vp Dow Arnette keeps in touch with his firms key suppliers by reserving Mondays for visits from them in their Dallas headquarters and by annual visits to Tupelo or High Point to keep up with product trends.

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How to make your deliveries add up

Article Abstract:

There is a controversy among furniture retailers on whether to charge or not for deliveries. Those who charge for deliveries consider it a profit center for their delivery department or at least a way to offset delivery costs. Other retailers do not charge, considering it a competitive advantage. The recommended approach in ensuring the viability of delivery operations is through intensifying efforts in increasing the amount of average transactions.

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