Attitude surveys: organization and managerial assessment?

Article Abstract:

Surveys of employee attitudes on work-related subjects are a useful tool for corporate self-evaluation. London House director of surveys Dr. Toni Pristo says that employee attitude surveys help diagnose both corporate weaknesses and strengths. Increased size and decentralization of today's businesses makes it difficult for top managers to gain first-hand information from employees; so surveys can be used to find possible reasons for low morale and productivity, or high absenteeism and turnover. The two main subject areas for survey questions are motivational (such as job satisfaction and organizational identification) and operational (such as management effectiveness and supervisory practices). Anonymity of respondents should be assured. Survey results discussions are most commonly moderated by supervisors, but some are conducted by nonsupervisory staff who are trained to conduct the employee groups. Management should indicate how it intends to respond to survey findings.

Surveys, Job satisfaction, Attitudes, Attitude (Psychology)

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Open door policies: measuring impact using attitude surveys

Article Abstract:

An employee attitude survey was employed to study employee perceptions of an Open Door Complaint System from both those who have made claims and those who have not. The sample included 3,928 respondents working for a Fortune 500 company who were asked to answer questionnaires regarding their perceptions on procedural justice, distributive justice, job satisfaction and employees' intentions to remain with their organization. Results showed that a positive Open Door situation improves distributive and procedural justice perceptions. Fairness perceptions in turn were found to affect employee satisfaction levels. Findings also revealed that satisfaction significantly influenced the intention to stay with the company. Implications for complaint systems as well as employee opinion surveys were discussed.

Complaints (Administrative procedure), Employee suggestions

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Managerial objectives, capital structure, and the provision of worker incentives

Article Abstract:

Studies on worker incentive schemes are presented. Owner-entrepreneurs should conduct incentive schemes designed not to discourage cooperation between workers, but rather increase cooperation and sustain individual effort among them. Results show that cooperation among workers influences leverage and team size in firms. These findings indicate that cooperation among workers should be a prime concern for managers seeking to increase shareholder wealth.

Labor economics, Incentives (Business)

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