HR as a source of shareholder value: research and recommendations

Article Abstract:

It is argued that the human resource (HR) management function has the potential to serve as a strategic organizational asset that can create value for shareholders. This potential can be realized by abandoning the traditional concept of HR and viewing it as 'human capital management.' This new perspective considers human resources and the HR system as more than overhead that has to be minimized. It entails changes in the role of the HR function and the chief human resources officer. The transformed HR department focuses on outcomes at the business level and not just at the HR level, serves as a strategic core competency instead of just a market follower, emphasizes strategic competencies rather than functional competencies, and adopts a systems perspective.

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Overview: strategic human resource management in five leading firms

Article Abstract:

The importance of human resource (HR) management to a corporation's economic success is examined, focusing on five corporations' HR management techniques. Topics include HR strategies from partnership companies, support from CEOs, and delivery of high-quality customer service at the possible lowest cost.

Management, Organizational change

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Strategic human resource management at Lucent

Article Abstract:

Lucent Technologies' human resource (HR) management strategy emphasizes high-quality client service, and focuses on employee customer service techniques. Lucent's use of performance management and incentive compensation to encourage employees to share in the firm's success is evaluated.

Employee performance appraisals, Performance appraisals

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