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Human resources and labor relations

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Creating an effective total reward strategy: holistic approach better supports business success

Article Abstract:

The importance of reward programs and the need for organizations to develop a rewards strategy in relation to the organization's unique human capital resources are explained. The method of developing a successful reward strategy is also presented.

Author: Gross, Steven E., Friedman, Helen M.
Publisher: International Society of Certified Employee Benefit Specialists
Publication Name: Benefits Quarterly
Subject: Human resources and labor relations
ISSN: 8756-1263
Year: 2004
Achievements and awards, Work groups, Teamwork (Workplace), Workers

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Rewarding excellence through variable pay

Article Abstract:

Companies increasingly understand the limitations of basic pay and are adopting variable pay compensation for keeping employees satisfied. The results of Hewitt associates' summary of variable compensation practices at 111 companies are presented.

Author: Smilko, Jessica, Neck, Kathy Van
Publisher: International Society of Certified Employee Benefit Specialists
Publication Name: Benefits Quarterly
Subject: Human resources and labor relations
ISSN: 8756-1263
Year: 2004
Compensation and benefits, Skilled labor, Skilled labour

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The human side of customer relationship management

Article Abstract:

Customer relationship management (CRM) is the key to growth and success of any organization. It is the human resource system that helps make or mar CRM Practices. A set of best CRM practices drawn from a host of industries is presented.

Author: McGovern, Todd, Panaro, Joseph
Publisher: International Society of Certified Employee Benefit Specialists
Publication Name: Benefits Quarterly
Subject: Human resources and labor relations
ISSN: 8756-1263
Year: 2004
Marketing procedures, Customer service, Support services, Customer relations

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Subjects list: United States, Management, Human resource management, Business enterprises, Company business management, Company personnel management, Employee morale
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